1Information We Collect
Zaboony collects information to provide and improve our CRM services. The types of information we collect include:
- Account Information: Your name, email address, company name, and password when you sign up.
- Usage Data: Information about how you interact with Zaboony, including features used, pages visited, and actions taken.
- Customer Data: Data you import or create within the platform, such as customer contact details and conversation histories.
- Device & Technical Data: IP address, browser type, operating system, and device identifiers.
- Communications: Any messages you send to our support team.
2How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services.
- To process transactions and send related information, including purchase confirmations and invoices.
- To send technical notices, security alerts, and support messages.
- To respond to your comments, questions, and customer service requests.
- To monitor and analyze usage trends to improve user experience.
- To detect, investigate, and prevent fraudulent transactions and security incidents.
3Data Sharing & Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
- Service Providers: Third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing).
- Legal Compliance: When required by law, regulation, or valid legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: For any other purpose with your explicit consent.
4Data Security
We take the security of your data seriously. Zaboony implements industry-standard measures including:
- AES-256 encryption for data at rest and TLS 1.3 for data in transit.
- Regular security audits and penetration testing.
- Role-based access controls and two-factor authentication options.
- SOC 2 Type II compliance and GDPR-compliant data processing.
5Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal data.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your personal data ("right to be forgotten").
- Portability: Request your data in a machine-readable format.
- Objection: Object to processing of your data for certain purposes.
To exercise any of these rights, please contact us at privacy@zaboony.com.
6Cookies & Tracking
Zaboony uses cookies and similar tracking technologies to improve your experience. These include:
- Essential Cookies: Required for the platform to function correctly.
- Analytics Cookies: Help us understand how users interact with our platform (e.g., Google Analytics).
- Preference Cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.