ALL-IN-ONE CUSTOMER SERVICE CRM

Smarter CRM.
Happier Customers.
Stronger Business.

ZABOONY helps customer service teams build lasting relationships, resolve faster, and grow smarter.

Unified Conversations

All channels, one inbox.
360° Customer View

Know every customer.
Automate & Save Time

Work less, achieve more.
Delight Customers

Every. Single. Time.

Start Your Free Trial → No credit card required

Loved by teams. Trusted by businesses.

Customer Satisfaction

4.8/5

Dashboard
Conversations
Tickets
Customers
Reports
Automation
Settings

Dashboard

Sarah J. Admin

Total Conversations

1,248 +12%

Open Tickets

132 +8%

Customer Satisfaction

4.8/5 +15%

First Response Time

18m -20%

Conversations Overview

Recent Conversations

Jane Cooper Need help with my order
2m
IU

Instagram User Question about shipping
5m
RF

Robert Fox Refund request
15m

View all

Secure & Reliable GDPR Compliant 99.9% Uptime

Connect with the tools you love

UNIFIED CONVERSATIONS

All channels.
One inbox.
Zero chaos.

Bring together WhatsApp, Email, Live Chat, Social Media and more in a single, unified inbox.

No More Switching

Handle every conversation from one place without flipping tabs.
Faster Responses

Never miss a message. Respond in real-time with automated routing.
Happier Customers

Deliver consistent, personalized support across all preferred channels.

All (24) Unassigned (6) Mine (18)

Jane Cooper 2m
Need help with my order

New
IU

Instagram User 5m
Question about shipping rates
RF

Robert Fox 15m
Refund request for #12345
WW

Wade Warren 30m
Upgrade my subscription plan

Jane Cooper

Hi, I need help with my order. It arrived damaged.

10:30 AM

Hello Jane! I'm so sorry to hear that. I'd be happy to assist you. Could you please share your order number?

10:31 AM

Yes, it's order #45678. I also have photos of the damage.

10:32 AM

24 Conversations

2m Avg. Response Time

98% Customer Satisfaction

360° CUSTOMER VIEW

Know your customers,
Serve them better.

Get a complete view of every customer across all interactions, preferences and history—so every conversation is smarter and more personal.

Complete Customer Profile

See contact details, history, preferences, and key metrics in one single pane.
Track Every Interaction

Keep a unified chronological log of chats, tickets, emails, and activities.
Understand What Matters

Access tags, product preferences, lifetime value, and order history instantly.

“

When you know your customers, you don't just solve problems. You build relationships.

AUTOMATION & WORKFLOW

Automate the busy work.
Focus on what matters.

Build smart workflows, auto-assign tickets, set triggers and reduce manual tasks—so your team can deliver exceptional service.

Save Time

Automate repetitive tasks and standard macro-responses easily.
Work Smarter

Auto-assign, prioritize, and route tickets based on agent skillsets.
Reduce Errors

Standardize support processes and ensure zero missed SLAs.

Let automation power your team.

Deliver faster. Work smarter. Delight every customer.

Start Automating Today →

"ZABOONY automation has cut our response time in half and given our team the time to focus on what really matters—our customers."

Sarah J. • Customer Experience Manager

Sample Workflow

New Ticket Created via Email

Auto-assign to Best Agent

Add Tag VIP Customer

Send Auto-reply to Customer

Add to Follow-up Sequence

120+ Hours saved / month

1,245 Tickets automated

98% Auto-assigned tickets

4.8/5 CSAT Score (+15%)

FASTER RESPONSE. HAPPIER CUSTOMERS.

Resolve faster.
Delight longer.

Empower your team with the right tools, context and automation to resolve issues quickly and build lasting loyalty.

Faster Response Time

Instant visibility, smart routing, and automation help you respond in real-time.
Everything in Context

See full ticket logs, customer details, and past interactions in one workspace.
Collaborate Seamlessly

Share internal notes, mention agents, and tackle hard tickets together.

Ticket #12345 In Progress

Subject: Refund request for order #45678

Jane Cooper VIP Customer

10:02 AM

Hi, I need help with a refund for my recent order. The item arrived damaged.

Agent (You)

10:03 AM

I'm sorry about that, Jane! I'll take care of this for you right away.

Internal Note 10:04 AM

@John Can you check the return eligibility and process refund?

John (Agent)

10:06 AM

Refund approved and processed. Jane will receive it in 3-5 business days.

Reply Internal Note

First Response Time

18m 20%

Performance Overview

First Response Time 18m ↓ 20%

Resolution Time 2.1h ↓ 18%

Resolved Tickets 1,248 ↑ 15%

CSAT Score 4.8/5 Satisfied

Better Service.
Better Relationships.
Better Results.

Empower your team. Delight your customers. Grow your business with ZABOONY.

Start Your Free Trial → No credit card required

Secure & Reliable

Enterprise-grade security controls and encryption protocols.

GDPR Compliant

Your data is always protected and handled under strict compliance.

99.9% Uptime

Always on, always reliable infrastructure built for scale.

Smarter CRM.
Happier Customers.
Stronger Business.

Unified Conversations

360° Customer View

Automate & Save Time

Delight Customers

Dashboard

Conversations Overview

Recent Conversations

All channels.
One inbox.
Zero chaos.

No More Switching

Faster Responses

Happier Customers

Know your customers,
Serve them better.

Complete Customer Profile

Track Every Interaction

Understand What Matters

Jane Cooper

Interests & Preferences

Customer Insights

Automate the busy work.
Focus on what matters.

Save Time

Work Smarter

Reduce Errors

Let automation power your team.

Sample Workflow

Resolve faster.
Delight longer.

Faster Response Time

Everything in Context

Collaborate Seamlessly

Better Service.
Better Relationships.
Better Results.

Secure & Reliable

GDPR Compliant

99.9% Uptime

Smarter CRM.Happier Customers.Stronger Business.

Unified Conversations

360° Customer View

Automate & Save Time

Delight Customers

Dashboard

Conversations Overview

Recent Conversations

All channels.One inbox.Zero chaos.

No More Switching

Faster Responses

Happier Customers

Know your customers,Serve them better.

Complete Customer Profile

Track Every Interaction

Understand What Matters

Jane Cooper

Interests & Preferences

Customer Insights

Automate the busy work.Focus on what matters.

Save Time

Work Smarter

Reduce Errors

Let automation power your team.

Sample Workflow

Resolve faster.Delight longer.

Faster Response Time

Everything in Context

Collaborate Seamlessly

Better Service.Better Relationships.Better Results.

Secure & Reliable

GDPR Compliant

99.9% Uptime

Smarter CRM.
Happier Customers.
Stronger Business.

All channels.
One inbox.
Zero chaos.

Know your customers,
Serve them better.

Automate the busy work.
Focus on what matters.

Resolve faster.
Delight longer.

Better Service.
Better Relationships.
Better Results.